Aftly support

Help with the app and questions about your data.

Describe the problem

Include your iPhone model, iOS and Aftly versions, the steps before the issue and what you expected. Hide private entries in screenshots. Do not send your PIN or a full journal export.

Where your entries live

Entries are encrypted on your device. We have no user accounts, journal server or way to recover a forgotten passcode. System backups depend on device settings; restoring onto a different device may not recover entries.

Export and deletion

Open Clarity → Settings and find the data section. Export creates an unencrypted JSON file: choose its destination carefully. To delete data, use the erase function in settings, or the erase option on the lock screen if you forgot your code. If an error appears, unlock your device and retry. Previously saved exports and backups must be deleted separately.

Language

Settings offers System, Русский and English. Your own entries are not translated.

Privacy requests

Email us to request deletion of support correspondence or ask a question. Read the Privacy Policy for details.

If you need urgent help

Aftly and this mailbox are not emergency or medical services. If there is immediate danger, contact local emergency services: 911 in the US and Canada, or 112 in the EU.